01
Accessible Service
Clear channels help every member of our community find information and assistance.
University Service Charter
Service Delivery Charter
Our Service Charter sets standards, responsibilities and timelines for how we serve students, staff, partners and the public.
Our promise to you
A public promise of dependable service
We provide accessible, timely, and fair services. We listen, act, and remain accountable for every service we provide.
How we serve
02
Timely Response
Published commitments establish expectations for responsive and dependable support.
03
Fair Treatment
Respect, inclusivity and fairness guide every service interaction.
04
Continuous Improvement
Feedback and institutional review help us strengthen service quality over time.
Service standards
A clear path for every request.
- 01
Request
Submit complete information through one of our official service channels.
- 02
Acknowledgement
Receive confirmation, a reference and the expected response timeline.
- 03
Resolution
The responsible office processes the request and keeps you informed.
- 04
Feedback
Review the outcome and tell us how the service can improve.
Official versions
Access the Charter
Choose your preferred format.
English versionCitizens’ Service Delivery Charter · PDFDownload PDFKiswahili versionMkataba wa Utoaji Huduma kwa Mteja · PDFDownload PDFKenyan Sign LanguageWatch the Service Delivery Charter in sign language.Watch on YouTube
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